scrim Terms of Use

At scrim, we set out the terms under which we provide our sportsbook, live-casino, slot, and esports platform. These terms govern your account opening, deposits and withdrawals, bonus eligibility, and dispute resolution. We operate under jurisdiction-restricted access — our services are available only where local law permits. By using scrim, you agree to these terms and our data-handling practices.

Our commitment is to keep your account data secure through KYC verification, encrypt all deposits and withdrawals, and process disputes fairly. We explain our policies on account closure, bonus terms, and your rights if a withdrawal is delayed or a bet is disputed. We do not operate in jurisdictions where online wagering is prohibited.

Read this page alongside our privacy policy (which covers data storage and third-party sharing) and legal notice (which covers our corporate structure and regulatory framework). If you have questions about these terms, contact our support team via live chat or email.

Account Opening and Eligibility on scrim

To open an account on scrim, you must be at least 18 years of age and provide a valid email address and phone number. We require that you pass our KYC (know-your-customer) verification before your first deposit — this involves uploading a national ID (KTP, passport, or recognised document) and confirming your identity via email or SMS.

You are responsible for ensuring that your access to scrim complies with the laws of your jurisdiction. We do not knowingly serve jurisdictions where online wagering is prohibited. If we discover that your account is registered in a jurisdiction where our services are not permitted, we reserve the right to suspend or close your account and return your balance minus any applicable fees.

You may open only one account per person. If we detect duplicate accounts, linked devices, or shared credentials, we reserve the right to close all related accounts and withhold balances pending investigation.

Deposits and Withdrawals on scrim

We accept deposits via five major Indonesian e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), bank transfers (e-wallet, mobile banking, local payment, online payment), and e-wallet. Deposits appear in your scrim account immediately once payment confirmation reaches us.

account preferences

We set minimum and maximum deposit amounts per transaction; these vary by payment method. Check the Cashier section for current limits.

Withdrawal processing

Withdrawal requests are reviewed by our payment team within standard business windows. We verify your identity and check for fraud signals before processing.

Withdrawal delays

If we detect unusual activity, we may request additional verification (utility bill, selfie with ID) before approving the withdrawal. This protects your account.

You may withdraw to the same payment method you deposited from. If you used a bank transfer to deposit, we will process your withdrawal to that bank account. We do not charge withdrawal fees; however, your bank or e-wallet provider may apply their own fees.

During holidays such as Idul Fitri, Idul Adha, and Imlek, bank networks may be closed or operate on reduced schedules. Plan ahead if your withdrawal falls near a holiday — processing may take longer than usual.

Bonus Terms and Conditions

We offer deposit bonuses and promotional credits from time to time. All bonuses are subject to terms — including minimum odds for sports bets, wagering requirements for slots, or time-limit windows within which you must use the bonus. The specific terms for each promotion are posted at the time of offer.

Bonuses are non-withdrawable — you may use them to place bets or play games, but you cannot cash them out directly. Only winnings generated from bonus play are withdrawable. If a promotional bonus expires before you meet its wagering requirement, it is forfeited.

Dispute Resolution and Complaints

For sports-betting disputes, we rely on official match data (from Liga 1, Piala AFF, Premier League, Champions League, MotoGP, badminton associations, or esports-league authorities). If an official source changes a result retroactively, we update our settlement accordingly.

For live-casino or slot disputes, we review the game logs and RTP records. Our system records every spin, every card shuffle, and every wheel outcome server-side; we can retrieve and audit these records if you request it.

If you are dissatisfied with our resolution, you may escalate your complaint in writing to our legal team. We will provide contact details when you escalate.

Account Closure and Dormancy

You may close your scrim account at any time by contacting our support team. Upon closure, we will return your balance (minus any pending withdrawals or disputed amounts) to your registered payment method within standard processing windows.

If your account remains inactive (no login, no bet, no game activity) for 12 months, we reserve the right to classify it as dormant. Dormant accounts are not eligible for deposits or withdrawals, though we will notify you before taking this step. You may reactivate a dormant account by logging in and completing a simple verification step.

Jurisdiction Notice and Applicable Law

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to scrim and their use of our platform comply with their own jurisdiction's laws and regulations.

These terms are governed by and construed in accordance with the laws applicable to the jurisdictions where we operate. Any disputes arising from these terms shall be resolved through our internal dispute process first (as outlined above), and only if that process fails may you pursue other legal remedies available in your jurisdiction.

Our Commitments to scrim Users

We commit to encrypting all data in transit (HTTPS/TLS) and at rest. Your password is hashed and never stored in plain text. We do not share your personal information with game providers, third-party advertisers, or unaffiliated businesses without your explicit consent, except where required by law.

We commit to prompt support. Our live-chat team is available during business hours; email responses are sent within 24 hours (excluding weekends and Indonesian public holidays). We aim to resolve account issues (login, KYC, withdrawal) within standard business windows — typically 1–3 business days for straightforward requests.

We commit to transparent terms. These terms of use, our privacy policy, and our legal notice are always available on our website. We will notify you of any material changes to these terms at least 14 days before they take effect.