scrim Platform Privacy Notice

This page describes what we collect when you use scrim and how we keep that data protected. We operate across multiple jurisdictions where online gaming is permitted by local law. Our privacy commitments apply to all users of our sportsbook (Liga 1, Piala AFF, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We collect personal data only to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. We do not use your account history for marketing outside scrim. Your payment details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account information) are encrypted and stored securely.

This notice covers data collection, use, storage, your rights, and how to contact us. Services are available only where local law permits.

What Data We Collect on scrim

We collect data in three categories:

• Account data: Email address, password (hashed), full name, date of birth, national ID number, phone number.
• Payment data: Bank account number or e-wallet identifier, transaction history, deposit and withdrawal amounts, payment method type.
• Activity data: Login timestamps, game sessions (which games you played, bet amounts, outcomes), IP address, device type (Android APK or iOS browser), browser version.

We collect account and payment data during registration and KYC verification. We collect activity data automatically as you use scrim — this includes your sportsbook bets, live-casino sessions, slot spins, and esports wagers. We do not collect your location data, camera access, or contact list.

How We Use Your Data on scrim

We use your data for the following purposes:

• Account verification: We verify your identity using your national ID to comply with KYC regulations in jurisdictions where we operate.
• Payment processing: We use your bank account or e-wallet details to process deposits and withdrawals. We confirm each transaction with you via email.
• Fraud prevention: We analyse your account activity to detect unusual patterns (e.g., multiple failed login attempts, rapid large withdrawals). If we detect suspicious activity, we may freeze your account temporarily and request additional verification.
• Legal compliance: We retain your data to comply with local gambling laws, tax reporting, and anti-money-laundering (AML) regulations.
• Customer support: We use your account history to help resolve disputes, answer questions about your bets or withdrawals, and provide technical assistance.

We do not use your data for marketing emails, targeted advertising, or profiling. We do not share your game history with third-party advertisers. We do not sell your email address or phone number to other companies.

Third-Party Data Processors on scrim

We work with external processors to deliver scrim services:

Payment processors

We share your bank account or e-wallet identifier with payment gateways to process deposits and withdrawals. These processors are bound by confidentiality agreements.

Game providers

We share session IDs and game-play timestamps with slot and live-casino providers. We do not share your personal ID, bank account, or email with game providers.

Hosting providers

Our servers may sit outside your jurisdiction (e.g., in Singapore or the Netherlands). Your data is encrypted in transit and at rest.

All third-party processors sign data-processing agreements that require them to protect your data and use it only for the purposes we specify. We audit these processors annually to ensure compliance.

Your Rights on scrim

You have the following rights regarding your data:

• Access: You can request a copy of all data we hold about you. Contact our support team via live chat or email.
• Correction: If your account data is incorrect (e.g., wrong phone number), you can update it in Account Settings or request our team to correct it.
• Deletion: You can request account closure and data deletion. We will delete your account data within 30 days, except where we are required by law to retain it (e.g., for tax or AML compliance).
• Portability: You can request a machine-readable export of your account data (email, transaction history, game activity).
• Objection: You can object to specific data uses (e.g., fraud-detection analysis). However, objecting to fraud prevention may result in account suspension.

To exercise any of these rights, contact us via the channels listed at the end of this notice. We will respond within 14 days.

Cookies and Tracking on scrim

We use cookies to keep you logged in, remember your preferences (e.g., language, notification settings), and analyse how you use scrim. Cookies are small text files stored on your device.

Essential cookies: These are required for scrim to function (login session, CSRF protection). You cannot disable these.

Preference cookies: These remember your settings (e.g., dark mode, sound on/off). You can disable these in your browser settings without affecting core functionality.

Analytics cookies: We use these to understand which games are popular, which payment methods users prefer, and where users encounter technical issues. We do not use analytics to track you across other websites.

How Long We Keep Your Data on scrim

We retain your data for as long as your account is active, plus a retention period after closure:

• Active accounts: We keep all data (account, payment, activity) while you use scrim.
• Closed accounts: We retain your data for 7 years after account closure to comply with tax and AML regulations. After 7 years, we delete your personal data (name, ID, email) but may retain anonymised transaction records for statistical purposes.
• Fraud investigations: If we suspect fraud, we may retain your data longer to support legal proceedings.

Contact Us About Your Data on scrim

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact us:

• Live chat: Available in-app or on scrim.bet during business hours.
• Email: [email protected]
• In-app support: Open the Help menu in the scrim app and select "Privacy & Data".

We will acknowledge your request within 2 business days and provide a full response within 14 days. If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority.

Updates to Our scrim Privacy Policy

We may update this notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on scrim.bet. Your continued use of scrim after such changes constitutes your acceptance of the updated policy.

This privacy notice was last updated in 2024. We review it annually and update it as needed to reflect new regulations, payment methods (such as QRIS adoption in Jakarta, Surabaya, Bandung, Medan), or changes to our data practices.

Our commitment to protecting your data remains constant across all scrim services — whether you bet on Liga 1 matches, play live roulette, spin slot games, or wager on Mobile Legends tournaments. Services are available only where local law permits; we do not operate in jurisdictions where online wagering is prohibited.